Help / Support

Before you contact our Customer Care, check whether your problem is listed below and whether the problem can be resolved with listed solutions.

In case of trouble:

Checklist

  • Has the device been put into operation correctly?
  • Are the fuses okay?
  • Is the plug plugged in?
  • Is the power turned on?

 

About this, please refer to the operating instructions / chapters for faults of the respective product

Check charging:

When the smartphone is correctly attached to the andi wireless charger, the second lamp on the back of the charging head is constantly blue. If this lamp flashes red, the smartphone is not properly docked, which interrupts the charging process. Reconnect your smartphone and check the correct positioning.

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Errors are displayed as follows:

  • The flashing blue light indicates that the power supply is too high
  • The flashing red light indicates that the power supply is too low
  • The constant red light indicates that the short circuit fuse or overcurrent protection has been activated.

 

In each of these cases, the power supply was automatically interrupted. Disconnect the device and then plug it in again. If the problem still exists, please make sure that you have only used andi certified accessories. Otherwise, replace it immediately. If this still does not work, try another power supply.

This accessory may not be supported.

If you see this message in your smartphone, this may result in an update to the operating system on your smartphone.

Does your smartphone meet the compatibility requirements? Please check this at: https://andi.store/ch/kompatibilitaet//

The charging process of the smartphone does not start.

Check the control lights on the back of the andi charger. When the power supply is correct, the control light is constantly blue. Errors are indicated as follows:

The flashing blue light indicates that the power supply is too high. The power supply was interrupted automatically. Use a suitable power plug or an other socket.

The flashing red light indicates that the power supply is too low. The power supply was interrupted automatically. Use a suitable power plug or an other socket.

Have we already been able to help you? Otherwise, we recommend you contact us.

 

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